Flower Delivery Belsize Park Privacy Policy

Name: TIMELESS VICTORIAN
Brand: Flower Delivery Belsize Park
Price: 63.00 GBP
Availability: InStock

Introduction

This Privacy Policy explains how Flower Delivery Belsize Park ("we", "our", or "us") processes and protects your personal data when you order flower deliveries in Belsize Park and the surrounding districts. We are committed to maintaining the privacy and security of your personal information and complying with the General Data Protection Regulation (GDPR) and all applicable UK data protection laws.

Scope of the Policy

This policy applies to all customers placing Flower Delivery Belsize Park orders from Belsize Park and its adjacent districts, including Hampstead, Swiss Cottage, Primrose Hill, Kentish Town, and Gospel Oak. By placing an order or using our services, you agree to this Privacy Policy.

What Personal Data We Collect

When you interact with our services, we collect the following categories of personal data:

Contact Information: Name, delivery address, billing address, email address, and contact telephone number.
Order Information: Details about your order, including recipient names, addresses, messages, delivery instructions, and payment details (processed via secure third-party payment providers).
Communication Data: Correspondence between you and Flower Delivery Belsize Park, including queries, feedback, or complaints.
Technical Information: IP address, browser type, device information, and cookies (for website functionality and analytics).

Lawful Basis for Processing Data

We process your personal data only where we have a lawful basis under GDPR:

Contractual Necessity: Processing is necessary to fulfill your order, including processing payment, arranging delivery, and providing customer support.
Legal Obligation: We may process data to comply with legal or regulatory requirements, such as accounting or tax obligations.
Legitimate Interests: We process data to improve our services, ensure website security, and communicate service updates. We always balance our interests with your privacy rights.
Consent: Where you have given explicit consent, for instance, for marketing communications. You can withdraw consent at any time.

How We Use Your Personal Data

Your data is used only for the specific purpose for which it was collected, including:

Processing and fulfilling flower delivery orders
Contacting you about your order or delivery
Responding to enquiries and customer service requests
Improving our website and services through analytics
Sending service updates or promotions, where you have opted in

Data Retention

Your personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, including addressing any queries or complaints, and to meet our legal obligations:

Order and Billing Data: Generally retained for up to 6 years to comply with legal and accounting requirements.
Customer Service Communications: Retained for up to 2 years after completion of the enquiry or order, unless a longer retention period is required for ongoing resolution.
Marketing Data: Retained until you withdraw consent or unsubscribe.

After the retention period, your data will be securely deleted or anonymized.

Data Processors and Third Parties

We may share your personal data with selected third parties ("data processors") that assist in delivering our services, but only to the extent necessary for those purposes:

Payment Processors: To process your payments securely using industry-standard encryption.
Delivery Partners: To deliver your flowers to the intended recipient efficiently.
IT and Website Service Providers: For website hosting, maintenance, and analytics services.

We require all data processors to comply with GDPR and only process your data under our instructions. We do not sell or otherwise share your data for unrelated third-party marketing purposes.

Protection of Personal Data

We use appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, destruction, or alteration. Access to your data is strictly limited to personnel and partners who require it to provide the ordered services.

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of any inaccurate or incomplete data.
Right to Erasure: Request deletion of your data where there is no compelling reason for its continued processing.
Right to Restrict Processing: Request restriction of processing in limited circumstances.
Right to Data Portability: Receive your data or request its transfer to another controller, where applicable.
Right to Object: Object to processing where we rely on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time, where processing is based on your consent.

To exercise any of these rights, please contact us using the details provided on our website or the platform you used to place your order. We may require proof of your identity to process your request.

International Data Transfers

In rare cases, your personal data may be processed outside the UK or European Economic Area (EEA) by our service providers. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses, to maintain the security of your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our data practices. The latest version will always be available on our website. We recommend checking it periodically.

Contact and Complaints

If you have questions or concerns about how your personal data is handled, or if you wish to make a complaint, please contact us using the details provided on our website. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights under data protection law have been violated.