At Flower Delivery Belsize Park, customer satisfaction is always at the core of what we do. As a trusted local florist, we proudly serve homes and businesses in Belsize Park with the firm promise that every bouquet is as fresh as it is beautiful. Our returns, refunds, and complaints process is designed to ensure that you feel fully confident when choosing our flower delivery service.
We guarantee that all flowers delivered in Belsize Park reach you as fresh as possible. Our expertly curated blooms are sourced daily and carefully arranged for maximum longevity in your home or office. To back this up, we offer a minimum five-day freshness window from the date of arrival. Provided flowers are cared for according to our instructions, you should enjoy their beauty for at least this period.
Your flowers should arrive vibrant and in perfect condition. If you receive an arrangement that appears damaged or does not meet our freshness standards, please notify us within 24 hours of delivery. We kindly request that you retain the original packaging and, if possible, provide a photograph of the flowers as they arrived. This helps us swiftly assess and resolve the issue.
If your flowers arrive damaged or do not remain fresh within the guaranteed window, you are entitled to choose between a full refund or a replacement arrangement. Our customer care team will guide you through your preferred solution, ensuring the process is both simple and prompt.
Your satisfaction matters, and our priority is to make things right swiftly and courteously.
We understand that sometimes things don't go as planned. If you have concerns about your order – from delivery times to product freshness – we encourage you to get in touch as soon as possible. Our dedicated team will review your feedback and aim to resolve all complaints within two working days.
To help us investigate, please provide your order details and describe the issue clearly. Where relevant, supplying photographs or supporting evidence can speed up our resolution process. We are committed to transparent communication and always keep you informed as we address your concern.
As your local flower specialist, Flower Delivery Belsize Park values the trust that local households and businesses place in us. Your feedback helps us continually improve, ensuring we remain the leading florist for unforgettable, fresh arrangements delivered right to your Belsize Park door.
Thank you for choosing us for your flower needs. We look forward to delighting you with our personal service and high standards in every bouquet we deliver.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
