Welcome to the website of Flower Delivery Belsize Park. These Terms & Conditions (also referred to as "Terms") govern your use of our online store and your purchase of fresh flowers and related products for delivery throughout Belsize Park and surrounding areas. By placing an order via our website, you agree to be bound by these Terms. Please read them carefully before making a purchase. If you do not agree with any of these Terms, please refrain from placing an order with Flower Delivery Belsize Park.
These Terms & Conditions apply to all users and customers seeking online flower delivery services in Belsize Park and nearby regions. They do not alter your statutory rights as a consumer under UK law.
We aim to make the process of ordering flowers via our website as smooth and transparent as possible. The following outlines the steps from browsing to order confirmation:
We reserve the right to refuse or cancel any order prior to dispatch for reasons including, but not limited to, unavailability of products, inaccuracies in pricing or product information, or suspicion of fraudulent activity. Should your order be declined or cancelled, we will inform you as soon as possible and, where payment has been made, arrange a full refund.
All efforts are made to ensure product images and descriptions accurately represent the flowers and arrangements available for delivery in Belsize Park. However, as flowers are seasonal and subject to fresh supply, not all products may be exactly as pictured. Where necessary, we reserve the right to substitute flowers or foliage with equal or higher value alternatives that maintain the style and sentiment of the chosen arrangement, especially during times of high demand or supply constraints.
Flower Delivery Belsize Park offers delivery across Belsize Park and neighbouring areas. During the order process, you are required to provide complete and accurate delivery details. Deliveries are made according to the slot or date specified during checkout. We endeavour to fulfil all deliveries on the chosen date but timings cannot be guaranteed, especially during busy periods such as Valentine’s Day, Mother’s Day, or unexpected weather disruptions.
All purchases made through the Flower Delivery Belsize Park website must be paid for in full at the time of order submission. We accept most major credit and debit cards, as well as other secure payment platforms as indicated at checkout. Prices for all products and delivery services are stated in GBP (£) and include Value Added Tax (VAT) where applicable.
By providing payment information, you confirm you are authorised to use the chosen payment method. In the event payment cannot be processed, your order will not be accepted until payment is successfully completed. We do not store any card details or sensitive payment information provided during the transaction process.
If you wish to amend or cancel your flower delivery order, please contact us as soon as possible. Cancellations or changes can only be processed before your order has commenced preparation or dispatch, which is typically within two hours of order confirmation for same-day deliveries, or up to the close of business the day before for next-day deliveries.
We are unable to accept returns due to the bespoke and perishable nature of our flower arrangements. If your order arrives damaged or does not meet expectations, please contact us immediately so that we can resolve the issue. Our dedicated team aims to address all genuine concerns promptly, including offering replacements or partial refunds if appropriate.
We are committed to delivering fresh, high-quality flowers with every order across Belsize Park and neighbouring locations. Should you experience any issues, such as damaged flowers, missing items, or concerns about quality, please notify us within 24 hours of delivery. Photographic evidence may be requested to assist with the resolution. We strive to resolve all complaints efficiently, adhering to best customer practice standards.
Our liability for losses you suffer as a result of our negligence is strictly limited to the purchase price of the product you ordered. We do not accept liability for any indirect or consequential loss or for any failure to deliver flowers within the specified time as a result of external circumstances beyond our control (such as severe weather, transport disruption, or incorrect address details).
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or other liabilities which cannot be excluded or limited under English law.
At Flower Delivery Belsize Park, we take data privacy and security seriously. Your personal details, including contact and payment information, are handled in accordance with our Privacy Policy and in compliance with UK data protection legislation (GDPR). We do not pass your details to third parties for marketing purposes without consent. Please review our Privacy Policy for further details on data use and your rights as a customer.
All website content, including images, product descriptions, graphics, and logos, is the intellectual property of Flower Delivery Belsize Park or its suppliers. Unauthorised use, copying, or reproduction is strictly prohibited.
We reserve the right to update or modify these Terms & Conditions at any time. Your continued use of the website and flower delivery services after any such change constitutes acceptance of the new Terms. It is your responsibility to review the Terms & Conditions periodically for updates.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Please note, these Terms & Conditions are applicable to all customers residing in, or requesting deliveries to, Belsize Park and its surrounding areas. By placing an order with Flower Delivery Belsize Park, you acknowledge and accept these Terms in full.
Should you have questions about any aspect of these Terms & Conditions, we encourage you to contact our customer support team before making a purchase.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Belsize Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Belsize Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
